Contact Centres International & India

Your Company can benefit from our modern Indian Contact Centres servicing clients in India, UK and USA and they all operate to the highest levels of data security with the latest technology to provide you with cost effective services on every aspect of a ‘Customers Lifecycle’. With Quantum you get a dedicated and experienced team that believes in a long term relationship assisting you to develop and support your business. Because of our extensive experience we can ensure that the correct staff are allocated to your programme leveraging our dedicated and skilled workforce to exceed your expectations.

  • Inbound & Outbound Call Centre using latest technology and call recording to fit in with your business
  • Customer Service and Enquiries
  • Overflow and Queue buster
  • Non-standard hours or capability 24x7x365
  • Welcome Calls and Call Me Back Calls
  • Order Taking
  • Lead generation
  • New Customer acquisition programmes
  • Retention programmes
  • Up-Selling and Cross-Selling
  • Surveys, Customer satisfaction and Mystery Shopper
  • E-mail & Web management and response service
  • SMS Campaigns
  • Technical Support
  • Data Verification and Analytics
  • Channel Servicing
  • Debt Recovery and reminder calling
  • Lapsed and lost customer campaigns