Customer Care and Lifecycle Solutions

Quantum provides complete Customer Lifecycle Solutions delivered through “Intelligent Contact”, enabling clients to maximise value from the relationships they have with their customers. We are the a fully integrated Digital, Data, Customer Intelligence, Multichannel Contact and Technology services provider, with proven solutions to optimise performance, customer experience and ROI.

Through “Intelligent Contact” we create the right customer focused environment to reflect your culture and your brand. From the outset, we place significant emphasis on building customer intelligence, not just from the initial data or campaign. We treat every campaign as a continuous cycle of Preparing, Predicting, Learning and Optimising resources to drive maximum results from your multichannel contact strategy.

Our unique approach looks beyond a single campaign. It has one eye focused on building long term customer relationships, by capturing then transforming data into intelligence to benefit future steps within the customer lifecycle. Whether that’s to capture alternative contact details, such as an email address, understand behaviours, or gather information to aid rapport the next time we make contact.