International and Domestic Contact Centres

Whether your customers are in India, UK or USA Quantum ensures that they ALL receive outstanding Customer Service and that we deliver for you ‘cost effective’ results and the ROI you require.

Our International Contact Centre is based in Kolkata on a modern Technology Park with outstanding data security and connectivity as we are used to operating in ‘Regulated Environments. Our Contact Centres operate for Financial Institutions in India, UK and USA so our infrastructure and technology embraces the best of Global best practice. We also have the ability to record calls and provide you with ‘bespoke’ CRM as well as a range of Analytics so you always retain ‘control’ of your campaigns and let us deliver the results and ROI.

We have complete scalability for both Inbound and Outbound Calls and the ability to carry out every type of communication campaign from our modern Contact Centres. This we link to our Quantum Intelligent Customer Lifecycle programmes and methodology which helps ensure the results and ROI you are looking to achieve.

At Quantum we always go that extra mile and for our UK Clients we ensure that our agents not only have excellent English written and spoken but also that they receive extensive linguistic training to understand the various regional accents which in the UK can be very diverse.

A small selection of the Campaigns we can deliver for you as part of our ‘Intelligent Contact’ methodology and process:

  • New Customer Acquisition and also existing Customer Retention campaigns
  • Lead and Appointment Generation
  • Client Relationship Campaigns for both cross-sell and up-sell
  • Transcription Services
  • Order Taking
  • Customer Service, Enquiries and Help Desks
  • Web and e-mail response
  • Surveys, Customer Satisfaction and Response Services
  • Debt Recovery and Reminder Calls
  • Data Verification and Analytics
  • Extending your hours or capability to 24 x 7 x 365
  • Lapsed and Lost Customer Campaigns
  • Welcome Calls and Call Me Back Calls
  • Queue Buster and Overflow

Whether you require a fully integrated multichannel contact strategy, supported by multi-skilled customer advisors, or a single digital marketing solution, we will focus our efforts on achieving the best results.