Customer Lifecycle Tools with Quantum Intelligent Contact

Through Intelligent Contact Quantum create the right customer focused environment to reflect your culture and your brand. From the outset, we place significant emphasis on building customer intelligence, not just from the initial data or campaign. We treat every campaign as a continuous cycle of Preparing, Predicting, Learning and Optimising resources to drive maximum results from your multichannel contact strategy.

Our unique approach looks beyond a single campaign. It has one eye focused on building long term customer relationships, by capturing then transforming data into intelligence to benefit future steps within the customer lifecycle. Whether that’s to capture alternative contact details, such as an email address, understand behaviours, or gather information to aid rapport the next time we make contact.

Ultimately Intelligent Contact is about continuously driving maximum results for our clients, to Optimise Performance, deliver the best possible Customer Experience and the very best ROI.

Prepare: We help you select appropriate Data backed by clear campaign objectives and ROI

Predict: We segment the data to develop the appropriate contact strategy and prioritisation

Learn: We execute every aspect of the campaign understanding what needs to be done and when to ensure success

Optimise: Our actions optimise performance, success and your ROI

With Quantum as your Outsource Partner we match our People and Technology to ensure your company succeeds in its strategy and ROI

We link this constant 360 degree methodology with our Quality and Business Process Outsource expertise and ensure that the correct people and technology are used every step of the way. We link these processes with our International and Domestic Contact Centres and our specialist Analytics Teams. Data Security is crucial and we operate to the highest International standards from modern Technology Parks with our Quality teams ensuring accurate delivery whatever the complexity of the campaign be it B2B or B2C Quantum is here to deliver for you and your customers.

At Quantum we believe that “every” communication should leave a good impression for your Company and Brand.