Benefits of Offshore - India

With Quantum as your partner you get so much more than just the known cost savings of Offshore the quality of our people, processes and technology will ensure that we deliver Global best practice locally for you and your customers.

Our offshore outsourcing business process solutions are focused to meet our customers' service delivery expectations. They range from the offshore outsourcing of entire business units to managing complex processes or more simple transactions.

Our blended delivery model, will combine efficiently with your current systems and processes to provide exceptional flexibility and accessibility and is particularly differentiated through our ability to identify and implement end to end process improvements.

Whether you are a large, medium or small organisation then Offshoring is available to you through Quantum and you will have access to some of the best talent and technology in the world to help you cost effectively develop your business.

Using our BPO experience we ensure that we build transformational models that will allow us to manage the transition offshore and all elements of service fully so our customers can concentrate on their core business.

Maintaining constant improvement

Our approach to quality management is tailored to meet each customer’s businesses requirements. We work closely with our customers during due diligence and transition to define, measure and identify opportunities to improve service quality.

To achieve our goal to continuously increase quality and productivity while delivering an accurate and consistent service, we:

  • Ensure daily, weekly and monthly management of actual Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s) against agreed targets
  • Closely monitor processes and individual staff performance daily against agreed criteria
  • Identify potential areas of improvement
  • Provide guidance and support to managers and process associates.

Developing the right skills for staff at all levels within India

The calibre of our staff and our long-term approach to training and development ensures our people have the right skills that can be adapted to both common and specialised processes in different industries and functions.

To meet our customers’ needs, our dedicated training teams develop innovative and rigorous programmes of process and cultural training. In addition to providing our staff with the training and development they need to continue to grow, we ensure that they embrace your culture and brand identity so they feel truly a part of your organisation.

Our offshore India staff benefit from the diversity of the opportunities we give them to develop and most are degree educated and ‘value’ the opportunities put before them; our clients benefit from their mature attitude and breadth of experience.